Privacy Notice


In terms of the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals, we ask you to read the Terms and Conditions of this Privacy Notice, the provision of personal data, even those of a sensitive nature through the different portals or service offices of the company Distribuidora y Convertidora Industrial S.A de C.V., constitutes the express acceptance of these Terms and Conditions, authorizing its use and transmission among the affiliated and/or subsidiary companies of Distribuidora y Convertidora Industrial S.A de C.V.:

I. Responsible for the Processing of Personal Data

The responsible for the safeguarding of the information provided will be Distribuidora y Convertidora Industrial S.A de C.V. whose corporate offices are located at Av. San Francisco, No 12, Colonia San Francisco Cuautlalpan, C.P. 53569, Naucalpan de Juarez, State of Mexico.

II. Personal Data

The purpose of this Notice is the protection of personal data, in order to guarantee its privacy, handling and the right of the contributor of such information to its effective elimination and/or modification. By providing personal information by any means, whether electronic or physical, the provider accepts and authorizes Distribuidora y Convertidora Industrial S.A. de C.V. to use and automatically process their personal data and information provided, which will become part of the database of the company Distribuidora y Convertidora Industrial S. A. de C.V. Some of the personal information provided by the provider will be used for the purposes of the company Distribuidora y Convertidora Industrial S. A. de C.V., and will not be used for any other purpose. A de C.V. Some of the data that will be collected will be the following: Full name, age, date of birth, gender, marital status, address, nationality, email, home phone, work, cell phone, preferred form of contact, information on how you learned about our products and / or services.

III. Purposes of the Processing of Personal Data

Distribuidora y Convertidora Industrial S.A. de C.V. will collect your personal data without the purpose of disclosure or commercial use thereof, and will be processed only for the following purposes:

  • Incorporation and updating (if applicable) in our Data Bases, of your personal data as a previous customer, including your purchase history, for purely statistical purposes and to improve the service that Distribuidora y Convertidora Industrial S.A. de C.V. provides you.
  • Evaluation as a potential customer.
  • In its case the elaboration and celebration of contracts of sale, consignment, distribution, supply or maquila, service, among others, according to the case of what the client requires.
  • The fulfillment of obligations arising from the legal relationship established with the customer.
  • Provide the services and products required by the client in a timely and correct manner.
  • Inform about changes or new products or services that are related to the one contracted or acquired by the client.
  • Evaluate the quality of products and services.
  • Conduct internal studies on consumption habits and credit behavior.
  • Development of new products and services.
  • Knowing the market and the company's performance within it.
  • Follow-up on sales in order to achieve customer satisfaction.
  • Studies to determine customer satisfaction.
  • Creation of consumer dossiers.
  • Communications of all kinds, and invitations to events.

  • Personal data will be kept under the strictest confidentiality and may not be used for any purpose other than those mentioned above, unless there is a change in this Privacy Notice. Once the purpose of the processing of personal data is fulfilled, they will be blocked for the sole purpose of determining possible liabilities in relation to their processing, until the term of legal or contractual prescription of these. During this period, personal data may not be processed and after this period, they will be cancelled in the corresponding database.

    IV. Collection of Personal Data

    For the collection of personal data, we follow all the principles established by law such as legality, quality, consent, information, purpose, loyalty, proportionality and responsibility. Personal data will be collected directly from the owner in person or through other optical, sound, visual means, or by any other lawful technology such as our website or online services, among others. The information we receive and store from our Internet pages when you interact on our Web sites is mainly technical information such as your Internet protocol address, your computer operating system and browser type, the address of a referring Web site, if any, and the path you take as you browse our Web site. This information is collected to enable the Web sites to operate properly, to evaluate Web site usage and to support promotional campaigns. In addition, we may obtain information about the owner from other sources permitted by law, such as telephone directories, references from companies or individuals, public databases of any public or private entity or agency, among others. V. Options and means to limit the use or disclosure of data.

    Distribuidora y Convertidora Industrial S.A. de C.V. has the necessary and sufficient administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction, use, access or unauthorized treatment. Therefore, we inform you of the options you have to request the limitation of the use or disclosure of your personal data, subject of this Notice:

  • In writing sent to the Responsible for the Processing of Personal Data at the address detailed in the following paragraph.
  • By e-mail to: info@dicoisa.com.mx, by telephone to: 01-55-53-58-17-25.

  • VI. Responsible for the Processing of Personal Data.

    The person in charge of Personal Data Protection at Distribuidora y Convertidora Industrial S.A de C.V. will be any of its legal representatives at the address Av. San Francisco 12, Col San Francisco Cuautlalpan, CP 53569, Naucalpan de Juarez, State of Mexico. E-mail to: info@dicoisa.com.mx, telephone 01-55-53-58-17-25. Monday to Friday from 8:30 am to 2:30 pm. VII. Means to exercise the rights of access, rectification, cancellation or opposition, in accordance with the provisions of this Law; You may exercise your ARCO rights (access, rectification, cancellation and / or opposition) by contacting directly the Data Processor in person or electronically. Attaching the ARCO request which must contain and accompany what is indicated in Article 29 of the Law, such as:

  • The name and address of the holder or other means to communicate the response to your request.
  • The documents proving their identity or, where appropriate, the legal representation of the holder.
  • A clear and precise description of the personal data with respect to which the holder seeks to exercise any of the rights.
  • Any other element or document that facilitates the location of the personal data, as well as any other document required by the legislation in force at the time the request is submitted.
  • The request will be answered within fifteen to twenty business days from the date of receipt. Distribuidora y Convertidora Industrial S.A. de C.V. will not be obliged to cancel the personal data when any of the assumptions established in the Law are involved, among others the following: they refer to the parties to a private, social or administrative contract and are necessary for its development and compliance; they must be treated by legal provision; judicial or administrative actions linked to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions are hindered; they are necessary to protect the legally protected interests of the holder; are necessary to carry out an action in the public interest; are necessary to fulfill an obligation legally acquired by the holder and are the object of treatment for prevention or for medical diagnosis or health services management, provided that such treatment is carried out by a health professional subject to a duty of secrecy.

  • VIII. Consent of the Holder.

    In terms of the provisions of article 8 of the Law, it shall be understood that the holder tacitly consents to the processing of his/her data, when having made this Privacy Notice available to him/her, he/she does not express his/her opposition.

    IX. Changes to the Privacy Notice.

    We reserve the right to change this Privacy Notice at any time.

    These changes will be available in any of the following means:

  • Conspicuous postings in our stores.
  • Postings visible on our website.
  • Date of last update to this privacy notice: 21/July/2014